What if my box is missing?
Please contact your local USPS office to find out if your box is being held before contacting us. Often times a box will be scanned as "delivered", but is actually at the post office or still en route. We are not able to contact your local post office on your behalf. Please contact the post office that corresponds with your shipping zip code and having your tracking information on hand so that they can best serve you.
COVID-19 UPDATE - Due to Covid-19 domestic and international shipping may be delayed without notice. We are doing everything we can to ensure that orders are shipped and delivered as quickly as possible. For your safety and the safety of our fulfillment team it may take longer for your order to ship than you have experienced in the past. We are experiencing some delays in transit times for shipments for both domestic and international shipments by up to 2 weeks. We very much appreciate your patience.
If you believe your box has been stolen please file a legal report with your local post office.
Please contact us within 30 days of shipping if your box has not arrived. After this window we will not be able to assist you.
Need additional assistance? Please email us at firstname.lastname@example.org